We strongly encourage you to read all of our recommendations below ahead of placing orders to minimise the chance of delays and to manage your customers expectations.
Couriers around the country continue to experience delays with their deliveries and this is affecting all business sectors.
To avoid disappointment, we advise the following:
Build-in extra time for urgent jobs by making use of our (Xpress, Pretty Quick) service levels;
Ensure someone is available to sign for the delivery;
Check the delivery address contains the full address and that all of the details are correct;
Ensure a name and phone number is available for the driver to contact the customer to assist with the delivery;
Please note that a high volume of shipments, COVID 19 closures and increased border controls are causing delivery delays for all EU deliveries (including Ireland).
We are also experiencing delays for UK deliveries due to Covid closures and high volumes. As the situation is dynamic and can change daily, we have attached links below to the Service Updates for each courier.
UPS: www.ups.com/gb/en/service-alerts.page
DHL Express: www.simplydhl.com/covid-19updates
DHL Parcel: www.dhl.com/…/live-service-updates.html
TNT: www.tnt.com/…/alerts.html
Royal Mail: https://www.royalmail.com/coronavirus
Please bear with us whilst we query any delayed, damaged or lost consignments. We apologise for any inconvenience caused and thank you for your understanding during these unprecedented times.
Print items despatched by Printed Design include the cost of a standard next day delivery service to one UK mainland address. This means your print will be delivered the day after (or up to two days during November and December) it has finished being printed, any time between 8am-6pm. Occasionally, deliveries may be attempted after 6pm due to extended seasonal service hours at the discretion of the courier.
Deliveries to Northern Ireland and the Scottish Highlands have a 1-2 business day delivery time. Premium timed services and delivery to countries outside of the UK mainland are available for an additional cost, restrictions may apply. Orders over 200kgs may need to be delivered by pallet, which has a 1-2 day working day delivery time.
November and December can be a busy time of year for our couriers, so orders may arrive later than expected. Order ahead to ensure your print arrives in good time. Then you can sit back and enjoy a mince pie.
Sure. When you checkout, you can choose to deliver to your invoice address, any alternative from your Address Book, or you can enter a new delivery address.
Unfortunately, we are unable to deliver to PO Box addresses, our couriers require a signature for your delivery.
Your order will be delivered by our preferred partner courier. They publish on-time performance of 95%. A variety of services are available, depending on your chosen delivery address. You'll see these in your shopping basket.
Orders over that weigh over 200kgs will be despatched and delivered on a pallet. Refused or multiple delivery attempts may incur an additional cost so please make sure that the delivery address is suitable to receive a pallet. If the receiver does not have a forklift truck, they will need to move the consignment into their premises by hand.
Orders over 200kg being delivered in the UK and Northern Ireland may require a premium delivery option at an additional charge. Please ask us to quote before placing your order.
If you would like to check how much your order will weigh please get in touch.
We'll work as quickly as you need us to. Each item has a fast guaranteed turnaround - add it to your basket to see what's available. Choose the service level you need, which sets how quickly we work - our Next Day Service is the fastest. If you're not in a rush, save money with our Saver Service.
Most products have several service levels so that you can get your print quicker (or slower). The website will display the expected delivery date based on your order going to print that same working day. Once your order has started production it's not possible to speed up the production time.
If your order is for a specific event or date, we recommend ordering in good time in case of any potential delays once the item is with the courier. We do not recommend that you place the order on a turnaround that is due to be out for delivery on the day of the event, if possible, put the order on a faster turnaround to arrive at least two days before.
Delivery to one mainland address in the United Kingdom is included in all the prices online - add to your basket to check prices for other countries and services.
Orders over 200kg being delivered in the UK and Northern Ireland may require a premium delivery option at an additional charge. Please ask us to quote before placing your order.
We can deliver to some countries in Europe for an additional cost: Republic of Ireland, France, Germany, Belgium, Netherlands, Italy and Spain. Add the item to your basket and add the required address for prices.
If you wish to deliver to a country not included in the above list you may want to arrange your own courier, ask for details.
Yes, sign in to your Dashboard then browse to My Orders. Select the Job Number you'd like to amend, then select Change delivery address.
"Sign in" to your account and click on the "Orders" tab at the top. You'll see "Your Orders In Progress" and in the "Progress" column you can keep track of where we're up to. Click through to the job you want to check and you'll see a link to the courier tracking website. Click the link and you'll see where your consignment is.
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