I can't find what I'm looking for on your website - can you produce it for me?
We've tried to assemble a range of items that cover most of the marketing bases. If you can't find what you're looking for, please contact us and we'll see if we can produce it as a bespoke product or suggest an alternative..
How do I choose what I want?
We've tried to make it easy to navigate our range. Whether you're looking for business cards, letterheads, flyers, leaflets or any other item, we'll show you the most popular option straight away. You can then customise your spec, just for you. Just play with the buttons on the product pages to try out different styles and finishes.
How is my product produced?
Production methods vary from product to product so please check the specification of the item you're interested in, or contact us for help.
I want to send you a file to print - how do set it up?
We want your file to work and your item to print as expected, so please carefully read any design instructions for the product you're buying. The information will usually cover everything you need to know about supplying that file correctly and getting the best results possible. Get started by taking a look at Supplying Your Artwork.
What happens after I place an order?
We'll automatically check your file and let you know if it has passed our preflighting, whether you need to make changes or whether you'd like us to fix it. If your file has passed, it will automatically begin production and you can check your account for updates on the production process.
What types of files can I use?
The majority of items will require either a PDF or EPS file to be supplied, however, this may differ from item to item. For most paper-based items, like business cards, leaflets and flyers, we would prefer you to supply us with a 'Press Quality' PDF (Compatability: Acrobat 5 (PDF Version 1.4) or later). Each product will have its own supply information, you can check what's required before uploading.
How do I change my order?
Once you've checked out, your order will begin our automated production process. It is usually not possible to make changes to it once we've begun. Please contact us for advice.
How do I check my order status?
Sign in to your account and click on the Orders tab at the top. You'll see "Your Orders In Progress" and in the "Progress" column you can keep track of where we're up to.
Can I order a sample?
Please contact us and let us know what you'd like a sample of and we'll see what we can do. For certain items, we may charge a deposit, refundable on return or order.
What happens if my order is late?
Whatever your deadline, we'll help you meet it. Choose our Xpress Service for the quickest turnaround. Or if you're really up against it, Same Day Despatch is available on our most popular items. Your order will be delivered by our preferred partner courier. They publish on time performance of 95%.
If your order is for a specific event or date, we recommend ordering in good time in case of any potential delays once the item is with the courier. We do not recommend that you place the order on a turnaround that is due to be out for delivery on the day of the event, if possible, put the order on a faster turnaround to arrive at least two days before.
Every effort will be made to deliver on time, but any delivery day specified is a best estimate and no liability is accepted for any loss arising from delay or error in the delivery of the goods. Where it has been agreed that an expedited order has failed to meet the agreed service level, we may refund the expedite fee. We use reputable courier companies to deliver orders. However, we will not be held liable for the failure of a courier company to deliver in a timely manner and we will not compensate for lack of performance on the part of a transport company.
Will I receive the exact quantity ordered?
Every endeavour will be made to deliver the correct quantity ordered. We’re a batch printer and all of our work is subject to variations in quantity of ±10%. Unfortunately, this is inherent in the nature of all batch printing so when receiving a precise number of items is critical to your order, our recommendation will always be to order the next quantity up as a safeguard.
There's something wrong with my order, what do I do?
We work hard to make sure you order is produced to our high standards. In the unlikely event that you find something wrong, please contact us with the order/job reference, explain the issue with as much detail as possible and include photos showing all of the affected items. We'll do our best to resolve it to your satisfaction.
If you believe that a print order is defective, we may request that you return some or all of the order for our examination.
Can I cancel my order?
Once you've checked out, your order will begin our automated production process. As we're manufacturing something just for you, it's not possible to cancel your order once your order has started to be printed.
I've noticed a mistake can I change my order?
Please check your file carefully before you upload it. We offer fantastic prices by automating our entire process. So the first set of human eyes proof-reading your design will be your own when you open the box. We don't want you to be sad. So please check all telephone numbers, dates, times, addresses, prices and spelling before you order. If you spot an error after you've ordered, then we're sorry that we won't be able to rectify it.
What happens if my order is late?
Whatever your deadline, we'll help you meet it. Choose our Xpress Service for quickest turnaround. Or if you're really up against it, Same Day Despatch is available on our most popular items. Your order will be delivered by our preferred partner courier. They publish on-time performance of 95%.
If your order is for a specific event or date, we recommend ordering in good time in case of any potential delays once the item is with the courier. We do not recommend that you place the order on a turnaround that is due to be out for delivery on the day of the event, if possible, put the order on a faster turnaround to arrive at least two days before.
Every effort will be made to deliver on time, but any delivery day specified is a best estimate and no liability is accepted for any loss arising from delay or error in the delivery of the goods. Where it has been agreed that an expedited order has failed to meet the agreed service level, we may refund the expedite fee. We use reputable courier companies to deliver orders. However, we will not be held liable for the failure of a courier company to deliver in a timely manner and we will not compensate for lack of performance on the part of a transport company.
What happens if my order is short?
Every endeavour will be made to deliver the correct quantity ordered. We’re a batch printer and all of our work is subject to variations in quantity of ±10%. Unfortunately, this is inherent in the nature of all batch printing so when receiving a precise number of items is critical to your order, our recommendation will always be to order the next quantity up as a safeguard.
For other variations Printed Design's entire liability will be to award a Credit. In some circumstances, we may elect to re-print the entire shortage quantity of the relevant work within a reasonable period of time.
What do I do if my order is damaged or lost by the courier?
Items where damage to the packaging is clearly visible upon delivery must be signed for as damaged when it is passed over from the courier. Our couriers require clear photos of all the affected box contents (including both the print and any Void Fill etc), clear photos of all the affected damaged boxes and/or outer packaging and clear photos of the delivery labels on all the affected boxes in order for a claim to be processed.
Where loss or damage is discovered after delivery & goods are signed for as being received in good condition, you should notify Printed Design within 2 working days of delivery.
Claims must be notified within 4 days if the goods have been signed for with clear proof of damaged delivery, or 4 days of the due delivery date if the consignment has been lost.
How can I pay?
All payments are taken securely online via our payment gateway powered by Stripe. We accept Mastercard, Visa and American Express.
I have a question about an invoice / payment. What should I do?
Please contact us if you have a question about an invoice or payment you've made. To get copies of invoices, "Sign in" to your account, go to "Orders" > "My Previous Orders" then click the "Invoices" link on the left-hand side menu.
How do I get my VAT invoice?
We'll automatically email you a VAT invoice at the moment we print your order. To change the email address this gets sent to, "Sign in" to your account and then click "Your Details" tab at the top of the screen. To get copies of invoices, "Sign in" to your account, go to "Orders" > "My Previous Orders" then click the "Invoices" link on the left-hand side menu.
Can I pay with cash or cheque?
Sorry, no. We only accept payment by debit or credit card online.
Is my payment secure?
Yes. All online payments are made via Stripe.
Should I be charged VAT?
Since we sell primarily to businesses, all our prices exclude VAT. We'll add VAT to your order at the current rate. Many items like leaflets and booklets qualify for VAT at 0%. Add an item to your basket to see its VAT rate.
I'm VAT exempt, why are you charging me VAT?
If you are a registered charity or have VAT Exempt status, please contact us before you place your order.
How do I update my details?
Click "Sign in" at the top to access to your account, then click "Edit my settings". You'll be able to change your name, address and contact details or to update your preferences on how we contact you. Visit "Change password" to change your password.
I've forgotten my password, how do I get a reminder?
Don't worry, it happens to us all. Click "Sign in" at the top. When you get to the Sign In screen, look for the link "Forgotten your username or password?" Follow the link, then enter your email address and we'll send you a new password in a few minutes.
Why do I have to register?
We hope you'll have a long and happy relationship with Printed Design. We ask you to register so that we can keep all your designs, files and details in a safe password-protected area. That means other people won't have access to designs you create or your order history.
How do I create an account?
Simply click "Register" at the top of the screen. We only need a few details and you're done. Once you register, you'll be able to order and upload your pictures and documents to your Files & Images folder.
Do you store any information about me?
Yes, please read our Privacy Policy which explains what we store and how we use it.
What is Printed Design?
Printed Design is a UK based supplier of print products to businesses and consumers at low competitive prices.
How do you I contact you?
Would you like more information about a specific product or have any questions about delivery? Don't hesitate to contact us. Our team are available weekdays between 10am and 5pm and they're ready to answer your questions. Call us on 01261 838282 or email hello@PrintedDesign.uk.
What is your address and location?
Our office is at Myrus Circle, Macduff, Aberdeenshire, AB44 1QG. Our office is not open to the public.
What are your opening times?
Our office is open: Monday to Friday from 19.00am to 5.00pm.
Which holidays are you closed for?
We're closed on UK public and bank holidays and these days do not count as 'working days'. Click here to see a list of UK bank holidays.
Are you open over Christmas?
We're closed for the Christmas break from midday Friday 23rd December 2022. Normal service resumes Wednesday 4th January 2023
'Closed days' will not count as a 'working day' and will affect the turnaround of your print. Please contact us if you are unsure of when to expect your print.
December can be a busy time of year for our couriers, so orders may arrive later than expected. Order ahead to ensure your print arrives in good time.
What are Printed Design's legal details?
Printed Design is a trading Name of Pro Tech North Group Ltd. Click here for our legal details. Your customer service team are all based in the UK.
I have a suggestion, what should I do?
Have an idea on how we could improve, or something you'd like us to sell? Send your suggestions to hello@PrintedDesign.uk - if we really like them, we may even reward you!